Ordering Information

How to Order

How do I order Jamestown Reading Navigator?
To download the order form, click here.

Glencoe Online Customer Service
(please send your order via one method to avoid duplication)

Telephone
888-307-5984
Fax
614-759-3823
***Please include a completed copy of the Online Order Form with your purchase order. On your purchase order, please include complete bill to and ship to information.

E-Mail
onlinecustomer_service@mcgraw-hill.com
***Please include a copy of the completed Online Order Form and a
scanned copy of your purchase order

Mail
Glencoe Online Customer Service
P.O. Box 182615
Columbus, OH 43732
***Please include a completed copy of the Online Order Form with your purchase order. On your purchase order, please include complete bill to and ship to information.

Why doesn’t the vendor address match what I use for ordering Glencoe textbooks?

Jamestown Reading Navigator is an online program and is handled differently than a shippable product as log in information and instructions are all sent via e-mail.

If your purchasing department requires an updated W9, please contact Glencoe Online Customer Service at 888-307-5984.

What if I have placed my order and have not received information on how to get started?

Please confirm that your order was sent to one of the locations listed above. If it is confirmed that one of those locations should have received your order, please contact Glencoe Online Customer Service at 888-307-5984 for order status. Please have available the purchase order number and the date sent. It does take approximately 48 hours to modify or create an account once your order is received.

What if I have placed my order, received my log in information and still need assistance?

Please contact Glencoe Technical Support at 800-282-4123.